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It has come to our attention that many of our customers, after moving into their home, call their internet service providers to have their cable, phone, and internet services activated. We have noticed that many times the technician will leave their modem and/or their eMTA box (the box for your land line) on a floor somewhere, in a bedroom, or worse just sitting on a kitchen counter. If you have a structured wiring smartbox, then these should be installed at that location. With structured wiring, all of your phone lines, data lines, and cable lines terminate at this one location. When the modem is installed there, you can activate all of the phone jacks in the house, activate the data ports, and correctly split and amplify the cable signal. When the modem is installed in an incorrect location, sometimes you only get to activate one cordless phone or it's backfed to the smartbox by being plugged into a wall jack. Not only is this unsightly, but it limits the distribution and causes you to buy un-needed equipment such as network switches that you might not otherwise need. Therefore, installing the modem in an incorrect location only saves the technician a little time in labor.
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