As many of you know, when you alarm goes off and you are contacted by the monitoring station operators, you need to verify yourself with your secret verbal password. This lets us know that we are actually speaking to who you say you are. In the event of a duress situation, you can purposely give an incorrect password to dispatch the authorities. This would be beneficial in a duress or hostage type situation in which you need help but need to do it covertly.
On your keypad, there are also 3 panic buttons: Fire, Medical, and Police. Pressing your panic button for 2 seconds will immidiately send a panic alarm. If you have a keychain remote control and are within range to your keypad, the red panic button pressed for 3 seconds will also send a panic alarm.